FAQ

Presales and Offers

Get on the A-list to receive presale alerts and offers for Three Keys and Ace Hotel.

Social

Follow us for event announcements, set times, show photos. 
@threekeysnola on Instagram and Twitter. And we're on Facebook.


Stay

Stay at Ace Hotel. Visit acehotel.com/neworleans for rates and booking.


Will Call

Photo ID is required for ticket pickup at Will Call. Will Call tickets and Guest List confirmation are only available as doors open.


House Rules

COVID-19 Preparedness Update

The safety and health of our guests and staff are what we care about the most, and we want to keep you abreast on precautions and policy updates in regards to the Coronavirus outbreak. Click here to see our full COVID-19 policies.

For the health and wellbeing of our guests and staff, Ace will continue to observe all state and local Covid safety guidelines as they evolve. For your safety, all guests must show proof of vaccination or negative PCR test within 72 hours in order to enter Three Keys. Learn more about the latest restrictions concerning proof of vaccination status, masking policies and indoor dining capacity here.

  • No Outside Food or Beverages
  • No Weapons of Any Kind
  • No Ins and Outs
  • Shows Are All Ages Unless Noted Otherwise
  • All Guests Must Have a Ticket Regardless of Age
  • No Babes in Arms
  • We Reserve the Right to Refuse Service to Anyone
  • Rules Subject to Change per Artist Request


Still Cameras, Video Cameras, Recording Devices

Three Keys does not prohibit cameras and video recording devices, but performers often do, so we recommend you leave them at home. Three Keys staff does not know ahead of time if these devices will be permitted. If we do get this information early, we’ll post it on the website and on the event page. If cameras are prohibited, there will be signs posted at the main entrance.

Can I Rent Three Keys?

No, but we have other spaces for your event. Check them out here.